RZB Customer Service - Quality management

RZB Customer Service - Quality Management

Complaint report for technical faults

Our products are developed and manufactured with the greatest care. Should you nevertheless have grounds for a complaint, we will always try to find a quick and customer-oriented solution.

Please use the contact form and fill in all the relevant data. When you have finished, you will see a summary of your inputs.
Our After Sales Service will deal with your complaint as quickly as possible and propose a solution to you.

 

customer service - quality management

1. Reference data

If you do not have reference data from RZB, please submit the proof of purchase from the respective contract partner.

2. Product data

3. Installation data

Indication of the model only with lighting control and/or sensor

4. Details of the complaint

5. Attachments

You can upload your files below. Please note that several files have to be packed into a .zip archive before uploading

Please note that we can only accept costs if a delivery has a verifiable defect whose cause already existed at the time of the passage of risk, and you have written confirmation from us that we will bear the costs. Please do not organise a return or replacement until you have received the corresponding approval from us.
We cannot accept costs resulting from non-approved actions.

* this fields are mandatory